Competence | Our Assessors (Auditors) And Their Approach
Our auditors are well known and respected in many countries. They have many years’ experience in assessing management systems in companies, and all of our audit staff are in full compliance with ISO 19011. Auditors are often seen as being in a “policing” role rather than in a support role. It is true that one of the components of the audit is to look for compliance with the selected management system standard but the other often ignored component is that of improvement. Certification bodies are not allowed to consult but we are allowed to identify those areas where the company could improve their activities and operations if they considered alternative ways of controlling the processes. This is an underlying tenet of our audit operations; we would rather make a dozen suggestions and have just one of them result in an improvement rather than make none because of the focus on compliance. We are not bothered if you ignore our suggestions as you know your own business better than anyone else. We also recommend our clients to “question” us if they feel that we have generated an invalid CAR. We are always happy to explain the validity of any CARs and have yet to withdraw one! Even though we may only see our clients a couple of times a year, we try to be a part of the team, albeit part-time, and as such our clients are always free to contact us with any concerns or uncertainties about certification, the standards, or their systems. As well being highly skilled and competent, our auditors’ are trained to put your staff at ease during the audit and to make the process as stress free and value adding as possible. We aim to provide our clients with a superior level of service and a positive audit experience at all times.